This BAMS helpdesk system can help you with academic advising related to your progress in the BAMS program. If the question is about the way a course was handled, see the following:

For all other issues, please see the following links:

If the previous resources do not address your question, please refer to the table below of whom to contact regarding specific issues:


Issues related to your UP account (@up.edu.ph). For example:
  • "How do I get access to Microsoft Office and other software provided to UP students?"
  • "I cannot use my UP email because I am unable to verify my identity using two-factor authentication." 


Contact UPOU Tech Support at techsupport@upou.edu.ph or see this article about your UP account.
MyPortal issuesContact MyPortal support at myportal@upou.edu.ph

Issues related to a particular course. For example:
  • "What is my grade/standing in this course?"
  • "When is the Final Exam?"
  • "Can I take the quiz at a sooner date?"
Ask your FIC/tutors/advisers. See also:


Issues including:
  • Free tuition eligibility (e.g., Why am I not eligible for Free Tuition?")
  • Transfer of Credit 
  • Your GWA
  • NSTP exemption
  • DRP application (e.g., "Why was my DRP application disapproved?")
  • Following up readmission and MRR waiver status after the Program Chair has already endorsed it
Contact the Faculty Secretary. See also:


Once the Program Chair has endorsed your application for readmission or MRR extension to the Dean,  please contact the Faculty Secretary to follow up on the status of your application.


  • Issues regarding your record of grades as listed on or other information in the Student Portal, completion of EXTs/4.0s
  • Questions such as: 
    • "My work/scholarship requires a certain document; can your provide it for me?"
    • "I requested a copy of my grades; when will I receive it?"
    • "I am transferring schools and I need my Transcript of Records."


Contact the Records section of the Office of the University Registrar at records@upou.edu.ph

  • Registration, late registration, the online registration system, change of matriculation, the Student Portal, AIMS, tuition payments, refunds, manual processing. 
  • Questions such as:
    • "Why am I not eligible to enroll?"
    • "There is an error in the assessment of my
    • fees"
    • "I am having issues with payment."
    • "I need to enroll late and I have a valid reason."
    • "I would like to replace the course I enrolled with another course."


Contact the Office of the University Registrar staff who are in charge of registration at registration@upou.edu.ph.
See also: